Privacy Policy

Last updated: 1st of May 2026

This Privacy Policy explains how Atlantic Link Consulting LTD, trading as Terréa (“Terréa”, “we”, “us”, “our”), collects, uses, shares and protects your personal information when you visit our website, create an account, place an order, join Terréa Circle, use subscriptions, contact us, or otherwise interact with our products and services.

Our online store is powered by Shopify, which helps us provide our website, checkout, payments, order management and related ecommerce services.

This Privacy Policy applies to customers and visitors in the United Kingdom, European Union / European Economic Area, United States and Canada.

If there is a conflict between this Privacy Policy and our Terms & Conditions of Sale, this Privacy Policy applies to the collection, use and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how we collect, use and disclose your personal information as described below.

1) Who We Are

For the purposes of applicable data protection laws, the data controller or business responsible for your personal information is:

Atlantic Link Consulting LTD
Trading as Terréa
Registered office: 88 Heydon Road, Brierley Hill, West Midlands, England, UK, DY5 4LR
Company number: 11387397
VAT number: GB 324979662
Email: care@terrea.care

For privacy questions or requests, please contact us at care@terrea.care

2) Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies, relates to, describes, can reasonably be linked to, or could reasonably identify you.

Depending on how you interact with Terréa, where you live and what services you use, we may collect or process the following categories of personal information.

Information you provide to us

Contact details
Your name, email address, phone number, billing address and shipping address.

Account information
Your username, password, account preferences, saved addresses, communication preferences and account settings.

Order and transaction information
Products you view, add to cart, add to wishlist, purchase, return, exchange or cancel, as well as order history, delivery details and refund information.

Payment information
Payment method, transaction status, payment confirmation and limited payment details. Full card details are processed by our payment providers and are not stored directly by Terréa.

Customer care information
Information you provide when contacting us, including emails, messages, complaints, return requests, photographs of damaged or incorrect items, and support history.

Terréa Circle, Wallet and referral information
Referral links or IDs, referrer and referee relationship metadata, Wallet balance, reward eligibility, subscription rewards, redemption history and related account activity.

Subscription information
Chosen products, delivery frequency, subscription status, renewal dates, pauses, cancellations and subscription-related preferences.

Reviews and user-generated content
Reviews, ratings, comments, photos, videos, social media handles, tags, captions or other content you submit, upload or approve for use by Terréa.

Marketing preferences
Your email, SMS, advertising and communication preferences, including consent records and unsubscribe status.

Information collected automatically

Device and technical information
IP address, browser type, device type, operating system, time zone, language settings, cookie IDs and similar identifiers.

Usage information
Pages viewed, products viewed, cart activity, clicks, browsing activity, session duration, referral source, search activity, error logs and interactions with our website.

Approximate location
Approximate location derived from your IP address, such as country, region or city-level location.

Information from third parties

We may receive information from:

Payment and fraud-prevention providers.

Delivery and fulfilment partners.

Shopify and other ecommerce technology providers.

Analytics and advertising partners, where permitted by law and your consent choices.

Social media platforms, if you interact with us or use social login features.

Referral partners, where you use or share a Terréa referral link.

3) Sensitive Personal Information

We do not intentionally collect sensitive personal information, such as health information, biometric data, precise geolocation, religious beliefs, political opinions or government identification numbers, unless required for a specific legal or operational purpose.

Please do not send us sensitive personal information unless we specifically request it.

If you are located in a jurisdiction where “sensitive personal information” has a specific legal meaning, we will only process it where permitted by applicable law.

4) How We Use Your Personal Information

We use your personal information for the following purposes.

To provide and improve our services

We use your personal information to:

Process and fulfil your orders.

Take and confirm payment.

Arrange delivery and returns.

Create and manage your account.

Save your preferences.

Provide customer support.

Process refunds, cancellations and exchanges.

Manage subscriptions.

Enable product reviews.

Provide Terréa Circle, Wallet and referral features.

Improve website functionality, product experience and customer service.

To personalise your experience

We may use your information to:

Remember products you viewed or added to your cart.

Suggest relevant products or rituals.

Tailor website content to your preferences.

Improve your shopping journey.

Where required by law, we will only use cookies or similar technologies for personalisation with your consent.

To send service communications

We may send you non-marketing communications, including:

Order confirmations.

Dispatch and tracking emails.

Return and refund updates.

Subscription renewal reminders.

Account security messages.

Changes to our terms, policies or services.

Customer support responses.

These messages are necessary to provide the services you request and are not marketing communications.

To send marketing communications

Where permitted by law, we may send you marketing communications about Terréa products, rituals, launches, offers, subscriptions, refills, Terréa Circle or related content.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us at care@terrea.care

If you unsubscribe from marketing, we may still send you service messages relating to your orders, account or subscription.

To operate Terréa Circle, Wallet and referrals

We use personal information to:

Track referral eligibility.

Credit Wallet rewards.

Apply Wallet redemptions.

Calculate subscription rewards.

Prevent misuse, fraud, duplicate accounts or self-referrals.

Manage reward expiry and reversals after returns or chargebacks.

To protect our business and customers

We use personal information to:

Detect and prevent fraud.

Secure accounts and payments.

Protect our website and systems.

Investigate suspicious activity.

Enforce our Terms & Conditions.

Prevent abuse of promotions, referrals, subscriptions or returns.

To comply with legal obligations

We may use personal information to:

Keep accounting, tax and business records.

Respond to legal requests.

Comply with customs, delivery and consumer protection requirements.

Handle disputes, complaints, legal claims or regulatory enquiries.

Meet applicable privacy, ecommerce and financial obligations.

5) Legal Bases for UK and EU/EEA Customers

If you are located in the United Kingdom, European Union or European Economic Area, we rely on the following legal bases when processing your personal data:

Contract
To process orders, payments, deliveries, returns, subscriptions, accounts and customer service requests.

Consent
For certain marketing communications, non-essential cookies, analytics, personalisation or advertising where consent is required.

Legitimate interests
To improve our services, prevent fraud, secure our website, manage Terréa Circle and Wallet, respond to customer queries, analyse business performance and protect our rights.

Legal obligation
To comply with tax, accounting, consumer protection, customs, regulatory and legal requirements.

Where we rely on consent, you can withdraw it at any time.

Where we rely on legitimate interests, you may have the right to object to the processing.

6) Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, device identifiers and similar technologies to operate and improve our website.

Cookies may be used to:

Keep your basket and checkout working.

Remember your cookie choices.

Maintain account login and security.

Measure website performance.

Understand how customers use the website.

Personalise your experience.

Show or measure advertising, where permitted.

Non-essential cookies are used only where permitted by law and, where required, with your consent.

You can manage your cookie choices through the cookie banner or Cookie Settings on our website.

For customers in certain US states, some advertising or tracking cookies may be considered “sharing”, “targeted advertising” or “sale” under applicable privacy laws. You can opt out using our cookie controls or by contacting us at care@terrea.care

7) How We Share Personal Information

We share personal information only where needed to operate our business, provide services, comply with law or protect our rights.

We may share personal information with:

Shopify
To host and operate our online store, checkout and ecommerce services.

Payment providers
To process payments, refunds and fraud checks.

Fulfilment and delivery partners
To pack, ship, track and deliver orders.

Customer support providers
To help us respond to questions, complaints and service requests.

Technology and hosting providers
To operate our website, cloud storage, security, analytics and business systems.

Analytics providers
To understand website performance and improve our services, where permitted by law and your consent choices.

Advertising and marketing partners
To send marketing communications or show relevant advertising, where permitted by law and your choices.

Professional advisers
Including accountants, lawyers, auditors, insurers and compliance advisers.

Authorities or regulators
Where required by law, court order, customs process, tax obligation or regulatory request.

Corporate transaction parties
If we are involved in a merger, acquisition, reorganisation, financing, sale of assets or similar business transaction.

Public areas of our website or social channels
If you submit reviews, photos, videos or other user-generated content, that content may be visible to other customers or used in accordance with our Reviews & UGC Policy.

We do not sell your personal information for monetary consideration.

However, in some jurisdictions, certain advertising or analytics activities may be considered a “sale”, “sharing” or “targeted advertising” under privacy law. Where this applies, you may opt out.

8) Relationship with Shopify

Our store is powered by Shopify.

Shopify may collect and process personal information when you access or use our store, complete checkout, use Shopify-powered services or interact with Shopify features.

Information you provide through our store may be transmitted to Shopify and processed by Shopify and its service providers in countries outside your country of residence.

In some circumstances, Shopify acts as our service provider or processor. In other circumstances, Shopify may act independently, for example when it provides its own consumer services or enhanced ecommerce features.

Shopify may use information from your interactions with Terréa, other merchants and Shopify services to provide, protect, improve and personalise its services, where permitted by applicable law.

To exercise rights related to personal information processed by Shopify for its own purposes, you may use Shopify’s privacy controls or contact Shopify directly through its privacy portal.

9) International Transfers

We operate from the United Kingdom and use service providers that may process personal information in the United Kingdom, European Economic Area, United States, Canada and other countries.

This means your personal information may be transferred, stored or processed outside the country where you live.

Where required by law, we use appropriate safeguards for international transfers, such as:

Adequacy decisions.

Standard Contractual Clauses.

The UK International Data Transfer Agreement or UK Addendum.

Contractual protections with service providers.

Other lawful transfer mechanisms permitted by applicable law.

10) How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.

Typical retention periods include:

Order, payment and invoice records
Usually up to 6 years for tax, accounting and legal purposes.

Account information
For as long as your account remains active. If your account is inactive for an extended period, we may delete, anonymise or minimise the data unless we need to keep it for legal or business reasons.

Customer care records
Usually up to 3 years after your query is resolved, unless needed for a complaint, dispute or legal claim.

Marketing records
Until you unsubscribe or withdraw consent. We may keep a minimal suppression record to ensure we respect your opt-out.

Cookie and analytics data
For the period described in our Cookie Policy or cookie settings tool.

Terréa Circle and Wallet records
For as long as needed to operate the programme, calculate rewards, manage expiry, prevent misuse and comply with legal obligations.

When we no longer need personal information, we delete, anonymise or securely archive it.

11) Security

We use appropriate technical and organisational measures to protect your personal information.

These may include access controls, encryption in transit, secure payment processing, monitoring, staff training and restricted access to customer information.

No system is completely secure. Please keep your account password confidential and contact us immediately if you believe your account has been accessed without permission.

12) Your Rights and Choices

Depending on where you live, you may have some or all of the rights below.

These rights are not absolute and may be subject to legal exceptions.

Access / know

You may request access to the personal information we hold about you and information about how we use it.

Correction

You may request that we correct inaccurate or incomplete personal information.

Deletion

You may request that we delete personal information we hold about you, subject to legal and operational exceptions.

Portability

You may request a copy of certain personal information in a structured, commonly used and machine-readable format.

Withdrawal of consent

Where we rely on your consent, you may withdraw that consent at any time.

Marketing opt-out

You may opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us.

Cookies and targeted advertising choices

You can manage non-essential cookies through our cookie settings.

Customers in certain US states may also have the right to opt out of sale, sharing or targeted advertising.

Non-discrimination

We will not discriminate against you for exercising your privacy rights.

13) Additional Rights for UK and EU/EEA Customers

If you are located in the United Kingdom, European Union or European Economic Area, you may also have the right to:

Request restriction of processing.

Object to processing based on legitimate interests.

Object to direct marketing at any time.

Request erasure of your personal data in certain circumstances.

Lodge a complaint with your local data protection authority.

Withdraw consent where processing is based on consent.

Your right to object to direct marketing is absolute.
If you object to direct marketing, we will stop using your personal data for that purpose.

For UK customers, you may contact the Information Commissioner’s Office.

For EU/EEA customers, you may contact your local data protection authority.

14) Additional Rights for United States Customers

Depending on the state where you live, you may have rights to:

Know or access the personal information we collect about you.

Request deletion of personal information.

Request correction of inaccurate personal information.

Receive a portable copy of your personal information.

Opt out of the sale of personal information.

Opt out of sharing personal information for cross-context behavioural advertising.

Opt out of targeted advertising.

Limit the use of sensitive personal information, where applicable.

Appeal a decision if we refuse your privacy request, where applicable.

We do not sell personal information for money.

However, certain advertising, analytics or retargeting activities may be considered “sale”, “sharing” or “targeted advertising” under some US privacy laws. You can opt out through our cookie settings or by contacting us at care@terrea.care.

We do not knowingly sell or share personal information of individuals under 16.

15) Additional Rights for Canadian Customers

If you are located in Canada, you may have the right to:

Access personal information we hold about you.

Request correction of inaccurate information.

Withdraw consent, subject to legal or contractual restrictions.

Ask questions about how we collect, use, disclose and store your personal information.

Challenge our compliance with applicable privacy laws.

We may need to retain certain information where required for legal, accounting, fraud-prevention, dispute-resolution or transaction-completion purposes.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your relevant provincial privacy authority, where applicable.

16) How to Exercise Your Rights

To exercise your privacy rights, contact us at:

care@terrea.care

Please include:

Your name.

The email address linked to your account or order.

Your country or region.

The right you wish to exercise.

Any relevant order number, if applicable.

We may need to verify your identity before responding. This helps us protect your personal information from unauthorised access.

You may also appoint an authorised agent to submit a request on your behalf, where permitted by law. We may ask for proof that the agent is authorised and may require you to verify your identity directly with us.

We will respond within the timeframe required by applicable law.

17) Children’s Privacy

Our website and services are not intended for children.

You must be at least 13 years old to use our website and at least 18 years old to create an account or place an order.

We do not knowingly collect personal information from children under 13, or under the equivalent minimum age in your jurisdiction.

If you believe a child has provided us with personal information, please contact us at care@terrea.care and we will take appropriate steps to delete it.

18) Reviews, Social Media and User-Generated Content

If you submit a review, upload content, tag Terréa, use our hashtags, or give us permission to use your content, we may display your name, handle, review, rating, photo, video, caption or related content.

Please do not share personal information about other people without their permission.

User-generated content may be visible publicly and may be used in accordance with our Reviews & UGC Policy and Website Terms of Use.

19) Third-Party Websites and Links

Our website may contain links to third-party websites, social platforms, payment services or partner sites.

We are not responsible for the privacy practices, content or security of third-party websites.

Please review their privacy policies before providing personal information.

20) Complaints

If you have a complaint about how we process your personal information, please contact us first at:

care@terrea.care

We will try to resolve your concern promptly.

Depending on where you live, you may also have the right to complain to your local privacy or data protection authority.

21) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or privacy practices.

When we update this Privacy Policy, we will change the “Last updated” date at the top of this page.

If changes are material, we will take reasonable steps to notify you, such as by posting a notice on our website or contacting you where required by law.

22) Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Terréa / Atlantic Link Consulting LTD
Registered office: 88 Heydon Road, Brierley Hill, West Midlands, England, UK, DY5 4LR
Email: care@terrea.care