FAQ

Because Terrea was created with the idea that your home deserves the same level of care, beauty and sensory pleasure as your skincare routine.

Our products are not designed to overwhelm your senses or strip your fabrics and surfaces. Instead, they work with gentle precision: cleansing effectively while preserving softness, texture and atmosphere.

And yes, the scents matter: they are blended by perfumers, so they feel like something you want to live inside, not mask.

Can a laundry detergent really make a noticeable difference to silk, wool and cashmere?

Absolutely.

Delicate fibres such as silk and cashmere react dramatically to what you wash them with.

A detergent that is too strong will:

• ✔️ fade colours
• ✔️ cause pilling
• ✔️ make fibres feel dry or itchy
• ✔️ distort shape and drape

Terréa Delicate Fabric Wash is formulated to support the natural elasticity and softness of luxury fibres.

It allows you to wash silk and cashmere at home without losing that cloud-light feeling that made you love them in the first place.

Here’s a simple Terrea ritual you can follow:

1. Turn the garment inside out.
2. Fill a basin with slightly warm water, never hot.
3. Add a small measured amount of Delicate Fabric Wash.
4. Gently immerse and swirl, avoiding friction and rubbing.
5. Rinse with cool water, press (not twist) excess water out.
6. Lay flat on a towel and reshape.

This maintains sheen, drape, and colour and helps your pieces last years, not seasons.

Because they are built like fine fragrance compositions, not like air fresheners.

Our scents are layered: citrus that opens clean and bright, cedar that feels grounding, amber that rests warmly in the background.

A home scent should whisper, never shout, enhancing atmosphere, not dominating it.

Dish Calm is designed to be kind to hands, glassware and tools you value.

Instead of stripping everything aggressively, it:

• ✔️ Lifts grease effectively even in warm (not hot) water
• ✔️ Helps maintain the clarity of glass and crystal
• ✔️ Respects the patina of wooden boards and handled knives
• ✔️ Rinses away without leaving a harsh film

It turns washing up into a quiet reset moment rather than a chore.

Try what we call scent zoning:

• ✔️ Use a Home Fragrance Mist lightly on hallway textiles → sets the tone.
• ✔️ Refresh bedding or a reading nook with a fine mist, just enough to soften the air.
• ✔️ Pair a wardrobe sachet or hanging scent inside dressers to avoid mustiness.

Light layers carry better than one strong application.

The result feels lived-in, thoughtful, calm.

No.
Terrea products are formulated with modern, low-residue cleansing agents that are:

• ✔️ Effective even at low concentration
• ✔️ Gentle on finishes (stone, wood, stainless steel, ceramic)
• ✔️ Quick-rinsing and streak-silent

This is how you get clean surfaces that still look alive, not stripped or dulled.

Refills are not just about waste reduction.

They’re about choosing objects once, and keeping them like a favourite perfume bottle.

Your Terrea bottles are designed to live on your countertop.

When empty, you simply replenish them using our refill pouches with smart caps.

It’s thoughtful, elegant, and reduces unnecessary shipping volume and packaging.

Because objects we live with every day shape the atmosphere of our home.

A bottle that’s beautiful, calm and familiar becomes part of your space, not clutter.

By refilling instead of replacing:

• ✔️ You reduce unnecessary packaging and transport weight
• ✔️ You create less visual “noise” in your environment
• ✔️ You choose continuity over consumption
• ✔️ You build a home that feels intentional, not disposable

The refill pouches are designed to fold flat once empty: light, elegant, no bulk.

It’s care that feels good for your home, your senses, and the world around you.

How do Terrea refill pouches work?

Each refill pouch has a smart controlled-pour cap, so refilling is smooth, clean, and precise.

No funnels. No spills. No mess.

How to refill beautifully:

1. Do not rinse your original bottle.
2. Pour slowly using the side spout, it’s designed to flow steadily, not gush.
3. Return your bottle to its place, it is meant to belong in your home.

The experience feels closer to refilling a fragrance flacon than a household product.

It depends on your ritual.

Many customers tell us that Terrea products last longer because they start using less, not because of restriction, but because the texture and dosing are intentional.

Small amount → high performance → less waste → softer touch.

What is the Terrea Circle?

Terrea Circle is our way of saying thank you for choosing care that feels considered.

Members receive:

• ✔️ Rewards on every order
• ✔️ Early access to limited releases and new scents
• ✔️ Inspiration, guides and small rituals to weave into home life

It’s not a “points scheme”, it’s a community of people who enjoy caring well for where they live.

Yes.

Terrea is often chosen for housewarmings, birthdays, host gifts, new homes, weddings and thoughtful “just because” gestures.

Our packaging is intentionally designed to feel elevated, personal and calming, something that brings beauty into daily life.

The subscription exists for one purpose:
to remove decision-fatigue from daily life.

No need to remember when detergent runs low.

No need to re-order before a dinner party or change of season.

No “oh, we’ve run out” moments.

Instead, your essentials arrive gently, regularly, at your rhythm.

You can:

• ✔️ Pause
• ✔️ Change delivery dates
• ✔️ Or cancel altogether
  
  Anytime, with one click, no hidden commitments.

And yes, subscribers receive exclusive early-release scents and seasonal edits before anyone else.

Think of it as a soft reward for choosing care that is intentional.

Every order returns a portion to your Wallet.

You can:

• ✔️ Put it towards your next order
• ✔️ Save it for something special
• ✔️ Share part of it with someone you love, as a small gift of care

The Wallet isn’t about discount culture.

It’s about reciprocity, the brand thanking you for choosing thoughtfully.

Most referral systems are transactional: click a link, get a code, forget it.

Terréa’s is relational.

When you share the brand, you’re not recommending a product, you’re passing on a ritual, a philosophy of living gently and beautifully at home.

Your friend receives a welcoming gesture.

You receive something back in your Wallet.

And both of you become part of the same Circle of care.

It’s quiet, genuine, and human, like telling a friend about a perfume you adore.

Yes.

You can curate your own combination: laundry, surfaces, dish care, home fragrance, depending on how your home lives, breathes, and hosts.

Your rhythms are unique, your subscription should be too.

Currently UK-wide (England, Wales, Scotland, Northern Ireland).

We do not ship to parcel lockers, PO Boxes, or BFPO addresses.

Delivery options and estimated times are shown at checkout.

Standard delivery typically arrives within a few working days.

Yes, you have 14 days to cancel after delivery, then 14 days to send the items back.

Liquids and sprays cannot be returned once opened, unless faulty.

Please email care@terrea.care within 7 days with a photo, and we’ll quickly replace, refund, or arrange a prepaid return.